Frequently Asked Questions

Davis Vision Contacts allows for convenient home delivery of contact lenses, and is considered out of network for Davis Vision members at this time. Members may receive partial reimbursement for their purchase by submitting the proper out of network form.

If you have questions on how to use the website, or if you encounter problems ordering online, then call 855-589-7911 during regular business hours Monday through Friday, 8 am - 8 pm EST and we will assist you in any way we can.

Following are frequently asked questions about our company, our products and services.

Ordering and Payment

How soon may I receive my lenses?

Most prescriptions are shipped the same business day you order, and delivery depends upon the shipping method you choose. However, some lenses are "special order" and may not be available for same day shipping.

How may I pay for the lenses?

We accept All Major Credit Cards. (To pay by check or money order please call 800-999-5431)

Why can’t I use my member ID card to pay for the lenses?

The member ID card is not a valid form of payment. You may use any Major Credit Card or Flexible Spending Card. (To pay by check or money order please call 800-999-5431)

Are there cost savings?

We do not currently price match with other online retailers. However, please rest assured that we constantly strive to ensure that our prices for contact lenses are competitive.

Why do you need my email address?

We collect your email address primarily to enable us to send you status updates on your order.

How do I unsubscribe from your email database?

If you receive an email for purposes other than order status updates and would like to unsubscribe you may do so one of two ways.

  1. At the bottom of every advertising email we send is the option to unsubscribe
  2. Or you may Contact Davis Vision Customer Service at 800-999-5431
Why is the Prescription date important?

You cannot order lenses with an expired examination. Contact lens prescriptions are valid for 12 months from the date of the examination unless specified by the Doctor.

What if my Doctor will not release my Prescription?

We will contact your eye care professional, and review your prescription requirements. is successful at obtaining a prescription in 99% of all orders placed.

Insurance Benefits

Will my Insurance cover this?

At this time, insurance is not accepted at Please check with your insurance carrier for specific out-of-network options or reimbursements available to you.

How can I apply my insurance benefits to my order?

At this time we do not accept insurance online, however, we do include an invoice with your shipment that can be used to file with your insurance company.

How can I apply for out-of-network benefits reimbursement?

Davis Vision members should visit and log-in to download and submit the out-of-network benefits reimbursement form.

Can I use my Flex Spending Account?

Yes, Flexible Spending accounts can be used towards contact lens replacement, as long as it is paid on a Flexible Spending credit card. You may need to submit your receipt to your Flex Spending account administrator.

Return Policy

Please note that we will issue refunds or replacements only in accordance with the return policy outlined below. Once we receive your return, we will issue a credit or refund within 10 days. We will send an e-mail confirmation when this is complete.

What is the return policy?

At your satisfaction is guaranteed. If you are not pleased with your order, simply call us within 30 days, and we will be happy to exchange or refund your order. If your prescription changes, we will exchange unmarked, unopened boxes of contact lenses for your new prescription.

Damaged, Defective, or Incorrect Orders

If you have received a damaged, defective, or incorrect order, please begin by contacting Customer Service immediately. If you believe that a lens or lenses are defective, please do not dispose of any the lenses; they may have to be returned to the manufacturer for analysis. We are unable to give refunds for defective lenses in opened boxes. However, we will replace any boxes or vials that are deemed defective by the manufacturer upon return.

Where do I send my return for processing?

In order for us to properly process your return, we kindly ask our customers to complete the following steps.

  1. Order replacement lens with
  2. State the reason for the return in the area provided on the invoice.
  3. Include a copy of the original invoice with your return shipment.
  4. Package your product in a box to avoid damage.
  5. Address your return to the address listed on your invoice.
  6. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number.
How will I receive credit for my return?

You will receive a refund to your credit card within 7-10 days of the receipt of your approved return shipment.

How do I package my return?

We recommend that you return your contact lenses to us in a well packaged box with sufficient padding on the inside to ensure that the items are not damaged in transit. If you still have it, the box your order arrived in should be sufficient to make sure that your lenses arrive back at our distribution center undamaged.

We'll provide free return shipping within the U.S. if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee of $3.99 will apply.

Shipping Charges

What shipping charges are incurred?

Davis Vision ships contact lenses direct to your home or office within three to five business days with standard shipping. Premium shipping is always an option, but costs more. Davis Vision suggests that patients who wear disposable contact lenses enroll in the Davis Vision AutoShip program, which ships contact lenses direct to your home or office based on prescribed compliance.


How can I view rebates on the site?

Applicable mail-in-rebates are displayed with the contact lens product information. You will also receive rebate information with your order.

Satisfaction Guarantee

Is there a satisfaction guarantee on my contact lenses?

We want you to be 100% satisfied with your purchase. If there is a problem with your order, our friendly Customer Service representatives are happy to work with you to make it right. Our products are fully guaranteed against manufacturer defects and will be replaced completely free of charge.

We will replace or refund unopened, unmarked, unexpired boxes of contact lenses purchased on this site within 30 days, even if your prescription changes. We're sorry, shipping charges are not refundable.

Simply contact us at 800-999-5431 and have the following information ready:

  1. Order number
  2. Number of boxes being returned
  3. Reason for the return
  4. Credit card used on your original order

You will be provided easy instructions on how to return your order, and will receive a confirmation email with all the details. Credit card adjustments will be made when the return is received in our warehouse. We recommend that you use a trackable shipping method to return lenses.

Contact Us

Customer Service regarding Contact Lens Orders: 855-589-7911
Customer Service regarding Benefits Questions: 800-999-5431